{"id":1971,"date":"2025-06-12T05:53:13","date_gmt":"2025-06-12T05:53:13","guid":{"rendered":"https:\/\/ultramon.ro\/?page_id=1971"},"modified":"2026-02-10T00:27:57","modified_gmt":"2026-02-09T22:27:57","slug":"retur","status":"publish","type":"page","link":"https:\/\/ultramon.ro\/en\/retur\/","title":{"rendered":"Order\/Return"},"content":{"rendered":"
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\n\t\t\t\t\t\n\n\n \n \n Comenzi \u0219i Retururi - ULTRAMON<\/title>\n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Rajdhani:wght@500;600;700&display=swap\" rel=\"stylesheet\">\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n body {\n font-family: 'Inter', sans-serif;\n color: #1E293B;\n line-height: 1.6;\n background: #FFFFFF;\n }\n\n .container {\n max-width: 1200px;\n margin: 0 auto;\n padding: 0 20px;\n }\n\n \/* Hero Section *\/\n .hero-section {\n position: relative;\n background: linear-gradient(135deg, #0F172A 0%, #1E293B 50%, #0D9488 100%);\n padding: 100px 0 80px;\n overflow: hidden;\n }\n\n .hero-content {\n position: relative;\n z-index: 2;\n text-align: center;\n color: #FFFFFF;\n }\n\n .hero-badge {\n display: inline-block;\n background: rgba(255, 255, 255, 0.1);\n backdrop-filter: blur(10px);\n border: 1px solid rgba(255, 255, 255, 0.2);\n padding: 8px 24px;\n border-radius: 50px;\n font-size: 14px;\n font-weight: 500;\n margin-bottom: 20px;\n letter-spacing: 0.5px;\n }\n\n .hero-title {\n font-family: 'Rajdhani', sans-serif;\n font-size: 56px;\n font-weight: 700;\n line-height: 1.2;\n margin-bottom: 20px;\n text-transform: uppercase;\n letter-spacing: 1px;\n }\n\n .hero-subtitle {\n font-size: 18px;\n font-weight: 300;\n max-width: 600px;\n margin: 0 auto;\n opacity: 0.95;\n line-height: 1.7;\n }\n\n \/* Quick Stats Section *\/\n .quick-stats-section {\n padding: 0 0 60px;\n background: #FFFFFF;\n margin-top: -40px;\n position: relative;\n z-index: 10;\n }\n\n .quick-stats-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 24px;\n }\n\n .quick-stat-card {\n background: #FFFFFF;\n padding: 32px 24px;\n border-radius: 20px;\n box-shadow: 0 10px 40px -10px rgba(0, 0, 0, 0.1);\n border: 2px solid #F1F5F9;\n text-align: center;\n transition: all 0.3s ease;\n }\n\n .quick-stat-card:hover {\n border-color: #0D9488;\n transform: translateY(-8px);\n box-shadow: 0 20px 40px -10px rgba(13, 148, 136, 0.2);\n }\n\n .quick-stat-icon {\n width: 70px;\n height: 70px;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n border-radius: 16px;\n display: flex;\n align-items: center;\n justify-content: center;\n margin: 0 auto 20px;\n box-shadow: 0 10px 20px -5px rgba(13, 148, 136, 0.3);\n }\n\n .quick-stat-icon svg {\n width: 32px;\n height: 32px;\n color: white;\n }\n\n .quick-stat-number {\n font-family: 'Rajdhani', sans-serif;\n font-size: 32px;\n font-weight: 700;\n color: #0F172A;\n margin-bottom: 4px;\n }\n\n .quick-stat-label {\n font-size: 14px;\n color: #64748B;\n font-weight: 500;\n }\n\n \/* Main Content Section *\/\n .main-content-section {\n padding: 60px 0 100px;\n background: linear-gradient(180deg, #FFFFFF 0%, #F8FAFC 100%);\n }\n\n .content-card {\n background: #FFFFFF;\n border-radius: 20px;\n padding: 40px;\n box-shadow: 0 10px 40px -10px rgba(0, 0, 0, 0.1);\n border: 2px solid #F1F5F9;\n margin-bottom: 30px;\n transition: all 0.3s ease;\n }\n\n .content-card:hover {\n border-color: #0D9488;\n }\n\n .content-card:last-child {\n margin-bottom: 0;\n }\n\n .content-card-header {\n display: flex;\n align-items: center;\n gap: 20px;\n margin-bottom: 24px;\n }\n\n .content-card-icon {\n width: 60px;\n height: 60px;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n border-radius: 16px;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n box-shadow: 0 10px 20px -5px rgba(13, 148, 136, 0.3);\n }\n\n .content-card-icon svg {\n width: 28px;\n height: 28px;\n color: white;\n }\n\n .content-card-title {\n font-family: 'Rajdhani', sans-serif;\n font-size: 26px;\n font-weight: 700;\n color: #0F172A;\n }\n\n .content-card-badge {\n display: inline-block;\n background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n color: #0D9488;\n padding: 4px 12px;\n border-radius: 20px;\n font-size: 12px;\n font-weight: 600;\n margin-left: auto;\n }\n\n .content-card p {\n font-size: 16px;\n color: #475569;\n line-height: 1.8;\n margin-bottom: 16px;\n }\n\n .content-card p:last-child {\n margin-bottom: 0;\n }\n\n \/* Order Methods List *\/\n .order-methods {\n display: flex;\n flex-direction: column;\n gap: 16px;\n margin-bottom: 24px;\n }\n\n .order-method {\n display: flex;\n align-items: center;\n gap: 16px;\n padding: 16px 20px;\n background: #F8FAFC;\n border-radius: 12px;\n transition: all 0.2s ease;\n }\n\n .order-method:hover {\n background: #F0FDFA;\n }\n\n .order-method-icon {\n width: 44px;\n height: 44px;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n border-radius: 10px;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n }\n\n .order-method-icon svg {\n width: 22px;\n height: 22px;\n color: white;\n }\n\n .order-method-text h4 {\n font-size: 16px;\n font-weight: 600;\n color: #0F172A;\n margin-bottom: 2px;\n }\n\n .order-method-text p {\n font-size: 14px;\n color: #64748B;\n margin: 0;\n }\n\n \/* Highlight Box *\/\n .highlight-box {\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n padding: 24px 28px;\n border-radius: 16px;\n color: #FFFFFF;\n display: flex;\n align-items: center;\n gap: 16px;\n }\n\n .highlight-box svg {\n width: 28px;\n height: 28px;\n flex-shrink: 0;\n }\n\n .highlight-box p {\n color: rgba(255, 255, 255, 0.95);\n margin: 0;\n font-size: 15px;\n font-weight: 500;\n }\n\n \/* Contact Info Box *\/\n .contact-info-box {\n background: #F8FAFC;\n border-radius: 12px;\n padding: 20px 24px;\n margin-top: 20px;\n }\n\n .contact-info-box h4 {\n font-size: 14px;\n font-weight: 600;\n color: #0F172A;\n margin-bottom: 12px;\n }\n\n .contact-row {\n display: flex;\n align-items: center;\n gap: 12px;\n margin-bottom: 10px;\n }\n\n .contact-row:last-child {\n margin-bottom: 0;\n }\n\n .contact-row svg {\n width: 18px;\n height: 18px;\n color: #0D9488;\n flex-shrink: 0;\n }\n\n .contact-row a {\n color: #0D9488;\n text-decoration: none;\n font-weight: 600;\n font-size: 15px;\n transition: color 0.2s;\n }\n\n .contact-row a:hover {\n color: #0891B2;\n }\n\n \/* Checklist *\/\n .checklist {\n display: flex;\n flex-direction: column;\n gap: 12px;\n }\n\n .checklist-item {\n display: flex;\n align-items: flex-start;\n gap: 12px;\n padding: 14px 18px;\n background: #F8FAFC;\n border-radius: 10px;\n transition: all 0.2s ease;\n }\n\n .checklist-item:hover {\n background: #F0FDFA;\n }\n\n .checklist-icon {\n width: 24px;\n height: 24px;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n margin-top: 2px;\n }\n\n .checklist-icon svg {\n width: 14px;\n height: 14px;\n color: white;\n }\n\n .checklist-item p {\n font-size: 15px;\n color: #475569;\n margin: 0;\n line-height: 1.6;\n }\n\n \/* Address Highlight Box *\/\n .address-highlight {\n background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n border: 2px solid #0D9488;\n border-radius: 12px;\n padding: 20px 24px;\n margin-top: 20px;\n }\n\n .address-highlight h4 {\n font-size: 14px;\n font-weight: 700;\n color: #0D9488;\n text-transform: uppercase;\n letter-spacing: 0.5px;\n margin-bottom: 8px;\n }\n\n .address-highlight p {\n font-size: 15px;\n color: #0F172A;\n margin: 0;\n font-weight: 500;\n }\n\n \/* Requirements Grid *\/\n .requirements-grid {\n display: grid;\n grid-template-columns: repeat(2, 1fr);\n gap: 16px;\n }\n\n .requirement-card {\n padding: 20px;\n background: #F8FAFC;\n border-radius: 12px;\n transition: all 0.2s ease;\n }\n\n .requirement-card:hover {\n background: #F0FDFA;\n }\n\n .requirement-card-header {\n display: flex;\n align-items: center;\n gap: 12px;\n margin-bottom: 10px;\n }\n\n .requirement-icon {\n font-size: 24px;\n }\n\n .requirement-card h4 {\n font-size: 15px;\n font-weight: 600;\n color: #0F172A;\n }\n\n .requirement-card p {\n font-size: 14px;\n color: #64748B;\n margin: 0;\n line-height: 1.6;\n }\n\n \/* Refund Timeline *\/\n .refund-timeline {\n display: flex;\n align-items: center;\n gap: 20px;\n padding: 24px;\n background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n border-radius: 12px;\n margin-bottom: 24px;\n }\n\n .timeline-badge {\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n color: white;\n padding: 12px 20px;\n border-radius: 10px;\n text-align: center;\n flex-shrink: 0;\n }\n\n .timeline-badge .number {\n font-family: 'Rajdhani', sans-serif;\n font-size: 28px;\n font-weight: 700;\n line-height: 1;\n }\n\n .timeline-badge .label {\n font-size: 12px;\n font-weight: 500;\n text-transform: uppercase;\n letter-spacing: 0.5px;\n }\n\n .timeline-text p {\n font-size: 15px;\n color: #475569;\n margin: 0;\n line-height: 1.6;\n }\n\n \/* Refund Methods *\/\n .refund-methods {\n display: flex;\n flex-direction: column;\n gap: 16px;\n }\n\n .refund-method {\n display: flex;\n align-items: flex-start;\n gap: 16px;\n padding: 18px 20px;\n background: #F8FAFC;\n border-radius: 12px;\n }\n\n .refund-method-icon {\n width: 44px;\n height: 44px;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n border-radius: 10px;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n }\n\n .refund-method-icon svg {\n width: 22px;\n height: 22px;\n color: white;\n }\n\n .refund-method-text h4 {\n font-size: 15px;\n font-weight: 600;\n color: #0F172A;\n margin-bottom: 4px;\n }\n\n .refund-method-text p {\n font-size: 14px;\n color: #64748B;\n margin: 0;\n }\n\n \/* Note Box *\/\n .note-box {\n background: #FEF3C7;\n border: 2px solid #FBBF24;\n border-radius: 12px;\n padding: 16px 20px;\n margin-top: 20px;\n display: flex;\n align-items: flex-start;\n gap: 12px;\n }\n\n .note-box svg {\n width: 22px;\n height: 22px;\n color: #D97706;\n flex-shrink: 0;\n margin-top: 2px;\n }\n\n .note-box p {\n font-size: 14px;\n color: #92400E;\n margin: 0;\n font-weight: 500;\n }\n\n \/* CTA Section *\/\n .cta-section {\n padding: 80px 0;\n background: linear-gradient(135deg, #0D9488 0%, #0891B2 50%, #0F172A 100%);\n position: relative;\n overflow: hidden;\n }\n\n .cta-section::before {\n content: '';\n position: absolute;\n top: 0;\n left: 0;\n right: 0;\n bottom: 0;\n background: url(\"data:image\/svg+xml,%3Csvg width='60' height='60' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M30 0l30 30-30 30L0 30z' fill='%23ffffff' opacity='0.05'\/%3E%3C\/svg%3E\");\n opacity: 0.5;\n }\n\n .cta-content {\n position: relative;\n z-index: 1;\n text-align: center;\n color: #FFFFFF;\n }\n\n .cta-content h2 {\n font-family: 'Rajdhani', sans-serif;\n font-size: 42px;\n font-weight: 700;\n margin-bottom: 20px;\n line-height: 1.2;\n }\n\n .cta-content p {\n font-size: 18px;\n opacity: 0.95;\n margin-bottom: 40px;\n max-width: 600px;\n margin-left: auto;\n margin-right: auto;\n }\n\n .cta-buttons {\n display: flex;\n gap: 20px;\n justify-content: center;\n flex-wrap: wrap;\n }\n\n .btn {\n display: inline-flex;\n align-items: center;\n gap: 10px;\n padding: 16px 32px;\n border-radius: 50px;\n font-weight: 600;\n font-size: 16px;\n text-decoration: none;\n transition: all 0.3s ease;\n border: 2px solid transparent;\n }\n\n .btn svg {\n width: 20px;\n height: 20px;\n }\n\n .btn-primary {\n background: #FBBF24;\n color: #0F172A;\n }\n\n .btn-primary:hover {\n background: #F59E0B;\n transform: translateY(-2px);\n box-shadow: 0 10px 20px -5px rgba(251, 191, 36, 0.4);\n }\n\n .btn-secondary {\n background: transparent;\n color: #FFFFFF;\n border-color: #FFFFFF;\n }\n\n .btn-secondary:hover {\n background: #FFFFFF;\n color: #0D9488;\n }\n\n .btn-phone {\n background: rgba(255, 255, 255, 0.1);\n color: #FFFFFF;\n border-color: rgba(255, 255, 255, 0.3);\n }\n\n .btn-phone:hover {\n background: rgba(255, 255, 255, 0.2);\n border-color: rgba(255, 255, 255, 0.5);\n }\n\n \/* Responsive *\/\n @media (max-width: 1024px) {\n .quick-stats-grid {\n grid-template-columns: repeat(3, 1fr);\n }\n\n .requirements-grid {\n grid-template-columns: 1fr;\n }\n }\n\n @media (max-width: 768px) {\n .hero-title {\n font-size: 36px;\n }\n\n .hero-subtitle {\n font-size: 16px;\n }\n\n .quick-stats-grid {\n grid-template-columns: 1fr;\n }\n\n .content-card {\n padding: 24px;\n }\n\n .content-card-header {\n flex-direction: column;\n align-items: flex-start;\n gap: 12px;\n }\n\n .content-card-badge {\n margin-left: 0;\n }\n\n .cta-content h2 {\n font-size: 28px;\n }\n\n .cta-buttons {\n flex-direction: column;\n align-items: center;\n }\n\n .btn {\n width: 100%;\n max-width: 300px;\n justify-content: center;\n }\n\n .refund-timeline {\n flex-direction: column;\n text-align: center;\n }\n }\n <\/style>\n<\/head>\n<body>\n\n <!-- Hero Section -->\n <section class=\"hero-section\">\n <div class=\"container\">\n <div class=\"hero-content\">\n <div class=\"hero-badge\">Informa\u021bii Utile<\/div>\n <h1 class=\"hero-title\">Comenzi \u0219i Retururi<\/h1>\n <p class=\"hero-subtitle\">Proces simplu \u0219i transparent pentru comenzile \u0219i retururile dumneavoastr\u0103<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- Quick Stats Section -->\n <section class=\"quick-stats-section\">\n <div class=\"container\">\n <div class=\"quick-stats-grid\">\n <div class=\"quick-stat-card\">\n <div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n <polyline points=\"12 6 12 12 16 14\"><\/polyline>\n <\/svg>\n <\/div>\n <div class=\"quick-stat-number\">24-48h<\/div>\n <div class=\"quick-stat-label\">Procesare Comenzi<\/div>\n <\/div>\n\n <div class=\"quick-stat-card\">\n <div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <\/div>\n <div class=\"quick-stat-number\">Luni-Vineri<\/div>\n <div class=\"quick-stat-label\">08:30-16:30<\/div>\n <\/div>\n\n <div class=\"quick-stat-card\">\n <div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"3 9 12 2 21 9\"><\/polyline>\n <path d=\"M9 22V12h6v10\"><\/path>\n <path d=\"M21 9v13H3V9\"><\/path>\n <path d=\"M3 9l9 6 9-6\"><\/path>\n <\/svg>\n <\/div>\n <div class=\"quick-stat-number\">14 Zile<\/div>\n <div class=\"quick-stat-label\">Drept de Retur<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- Main Content Section -->\n <section class=\"main-content-section\">\n <div class=\"container\">\n\n <!-- Section A: Comand\u0103 -->\n <div class=\"content-card\">\n <div class=\"content-card-header\">\n <div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"9\" cy=\"21\" r=\"1\"><\/circle>\n <circle cx=\"20\" cy=\"21\" r=\"1\"><\/circle>\n <path d=\"M1 1h4l2.68 13.39a2 2 0 0 0 2 1.61h9.72a2 2 0 0 0 2-1.61L23 6H6\"><\/path>\n <\/svg>\n <\/div>\n <h2 class=\"content-card-title\">Order<\/h2>\n <\/div>\n\n <p>Orders can be placed:<\/p>\n\n <div class=\"order-methods\">\n <div class=\"order-method\">\n <div class=\"order-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"8\" y1=\"21\" x2=\"16\" y2=\"21\"><\/line>\n <line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"21\"><\/line>\n <\/svg>\n <\/div>\n <div class=\"order-method-text\">\n <h4>Online<\/h4>\n <p>\u00cen orice interval orar, \u00een orice zi a s\u0103pt\u0103m\u00e2nii.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"order-method\">\n <div class=\"order-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <\/div>\n <div class=\"order-method-text\">\n <h4>Telefonic<\/h4>\n <p>De luni p\u00e2n\u0103 vineri, \u00eentre orele 08:30 \u2013 16:30.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"highlight-box\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"><\/path>\n <\/svg>\n <p>Comenzile se proceseaz\u0103 \u0219i se expediaz\u0103 \u00een 24\u201348 ore lucr\u0103toare, pentru produsele aflate \u00een stoc.<\/p>\n <\/div>\n <\/div>\n\n <!-- Section B: Anularea \/ modificarea comenzii -->\n <div class=\"content-card\">\n <div class=\"content-card-header\">\n <div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n <\/svg>\n <\/div>\n <h2 class=\"content-card-title\">Order cancellation \/ modification<\/h2>\n <\/div>\n\n <p>You can request it:<\/p>\n\n <div class=\"contact-info-box\">\n <div class=\"contact-row\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <span style=\"color: #475569; font-size: 15px;\">Telefonic, la numerele<\/span>\n <a href=\"tel:0241630700\">0241 630 700<\/a>\n <span style=\"color: #64748B; font-size: 14px;\">\/<\/span>\n <a href=\"tel:0751274444\">0751 274 444<\/a>\n <\/div>\n <div class=\"contact-row\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n <\/svg>\n <span style=\"color: #475569; font-size: 15px;\">Prin e-mail, la<\/span>\n <a href=\"mailto:office@ultramon.ro\">office@ultramon.ro<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Section C: Condi\u021bii de retur -->\n <div class=\"content-card\">\n <div class=\"content-card-header\">\n <div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"1 4 1 10 7 10\"><\/polyline>\n <path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"><\/path>\n <\/svg>\n <\/div>\n <h2 class=\"content-card-title\">Condi\u021bii de retur \u2013 14 zile drept de retur<\/h2>\n <span class=\"content-card-badge\">O.U.G. 34\/2014<\/span>\n <\/div>\n\n <div class=\"checklist\">\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Customers may return any product within 14 calendar days, without giving any reason.<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Shipping costs (both ways) are fully borne by the customer.<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>The return must be notified in advance by phone or email; otherwise, Ultramon Plus reserves the right to refuse the parcel.<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Customers do not pay shipping costs if the product is defective or does not match the technical description on the website.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"address-highlight\">\n <h4>Adresa pentru retururi (cu men\u021biunea \"transport la contract\"):<\/h4>\n <p>Aleea Macilor nr. 2, bl. B2, sc. C, ap. 44, parter, Constan\u021ba \u2013 Ultramon Plus<\/p>\n <\/div>\n <\/div>\n\n <!-- Section D: Condi\u021bii pentru acceptarea returului -->\n <div class=\"content-card\">\n <div class=\"content-card-header\">\n <div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"><\/path>\n <polyline points=\"22 4 12 14.01 9 11.01\"><\/polyline>\n <\/svg>\n <\/div>\n <h2 class=\"content-card-title\">Conditions for return acceptance<\/h2>\n <\/div>\n\n <div class=\"checklist\" style=\"margin-bottom: 20px;\">\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Products must be in the same condition as received.<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>They must be returned in the original packaging, along with all accompanying documents (invoice, warranty certificate, etc.).<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Sealed products cannot be returned if the packaging has been opened.<\/p>\n <\/div>\n\n <div class=\"checklist-item\">\n <div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n <p>Produsele probate nu se returneaz\u0103 f\u0103r\u0103 acceptul Ultramon Plus. Dac\u0103 acestea prezint\u0103 urme vizibile, poate fi re\u021binut\u0103 o sum\u0103 de bani, doar cu acordul clientului \u0219i al companiei.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"note-box\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"><\/line>\n <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"><\/line>\n <\/svg>\n <p>Ultramon Plus nu accept\u0103 returnarea produselor care, prin natura lor, nu pot fi returnate, cu excep\u021bia celor cu vicii ascunse sau defecte discutate cu reprezentan\u021bii no\u0219tri.<\/p>\n <\/div>\n <\/div>\n\n <!-- Section E: Returnarea banilor -->\n <div class=\"content-card\">\n <div class=\"content-card-header\">\n <div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"><\/line>\n <\/svg>\n <\/div>\n <h2 class=\"content-card-title\">Refunds<\/h2>\n <\/div>\n\n <div class=\"refund-timeline\">\n <div class=\"timeline-badge\">\n <div class=\"number\">14<\/div>\n <div class=\"label\">Zile<\/div>\n <\/div>\n <div class=\"timeline-text\">\n <p>The value of the returned products (excluding initial shipping costs) will be refunded within 14 calendar days from the moment Ultramon Plus is notified about the return decision.<\/p>\n <\/div>\n <\/div>\n\n <p style=\"margin-bottom: 16px;\"><strong>Refund methods:<\/strong><\/p>\n\n <div class=\"refund-methods\">\n <div class=\"refund-method\">\n <div class=\"refund-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"><\/line>\n <\/svg>\n <\/div>\n <div class=\"refund-method-text\">\n <h4>Pentru comenzile achitate cu card online<\/h4>\n <p>Restituire \u00een acela\u0219i cont.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"refund-method\">\n <div class=\"refund-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <line x1=\"12\" y1=\"1\" x2=\"12\" y2=\"23\"><\/line>\n <path d=\"M17 5H9.5a3.5 3.5 0 0 0 0 7h5a3.5 3.5 0 0 1 0 7H6\"><\/path>\n <\/svg>\n <\/div>\n <div class=\"refund-method-text\">\n <h4>Pentru comenzile achitate cu ramburs, OP sau card bancar \u00een magazin fizic<\/h4>\n <p>Prin virament bancar sau numerar.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"highlight-box\" style=\"margin-top: 24px;\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"><\/path>\n <\/svg>\n <p>La retur, v\u0103 rug\u0103m s\u0103 specifica\u021bi dac\u0103 dori\u021bi \u00eenlocuirea produsului sau returnarea banilor. Pentru restituirea banilor este necesar contul bancar al beneficiarului comenzii.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/section>\n\n <!-- CTA Section -->\n <section class=\"cta-section\">\n <div class=\"container\">\n <div class=\"cta-content\">\n <h2>Ave\u021bi Nevoie S\u0103 Returna\u021bi un Produs?<\/h2>\n <p>Pentru a facilita procesul, v\u0103 rug\u0103m s\u0103 completa\u021bi Formularul de retur disponibil pe site.<\/p>\n <div class=\"cta-buttons\">\n <a href=\"https:\/\/ultramon.ro\/en\/return\/\" class=\"btn btn-primary\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n <polyline points=\"14 2 14 8 20 8\"><\/polyline>\n <line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"><\/line>\n <line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"><\/line>\n <polyline points=\"10 9 9 9 8 9\"><\/polyline>\n <\/svg>\n Formular de Retur\n <\/a>\n <a href=\"https:\/\/ultramon.ro\/en\/contact-us\/\" class=\"btn btn-secondary\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n <\/svg>\n Contacta\u021bi-ne\n <\/a>\n <a href=\"tel:0241630700\" class=\"btn btn-phone\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n 0241 630 700\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Order\/Return ORDER AND PROCESSING Orders can be placed online or by phone: Online 24\/7 By phone Monday-Friday, hours 09:00 – 16:30 The order is processed and shipped within 24-48 hours for products in stock and only between Monday and Friday. Online orders take priority over phone orders. CANCELLATION, MODIFICATION OF THE ORDER It can be […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1971","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages\/1971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/comments?post=1971"}],"version-history":[{"count":0,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages\/1971\/revisions"}],"wp:attachment":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/media?parent=1971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}