{"id":1971,"date":"2025-06-12T05:53:13","date_gmt":"2025-06-12T05:53:13","guid":{"rendered":"https:\/\/ultramon.ro\/?page_id=1971"},"modified":"2026-08-27T13:08:15","modified_gmt":"2026-08-27T10:08:15","slug":"retur","status":"publish","type":"page","link":"https:\/\/ultramon.ro\/en\/retur\/","title":{"rendered":"Orders &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1971\" class=\"elementor elementor-1971\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c32e91b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile pa-display-conditions-yes e-flex e-con-boxed e-con e-parent\" data-id=\"c32e91b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pa_display_conditions_switcher&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ffc593 elementor-widget elementor-widget-heading\" data-id=\"8ffc593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order\/Return\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4dd446 elementor-widget elementor-widget-heading\" data-id=\"e4dd446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORDER AND PROCESSING\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acf52cc elementor-widget elementor-widget-text-editor\" data-id=\"acf52cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span>Orders can be placed online or by phone:<\/span><\/p><ul><li><span>Online 24\/7<\/span><\/li><li><span>By phone Monday-Friday, hours 09:00 &#8211; 16:30<\/span><\/li><li><span>The order is processed and shipped within 24-48 hours for products in stock and only between Monday and Friday.<\/span><\/li><li><span>Online orders take priority over phone orders.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed08d2 elementor-widget elementor-widget-heading\" data-id=\"2ed08d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION, MODIFICATION OF THE ORDER\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e396662 elementor-widget elementor-widget-text-editor\" data-id=\"e396662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"set-margint-40\"><ul><li>It can be done by phone at<a href=\"tel:+40%20241%20630%20700\"><span class=\"elementor-icon-list-text\"> 40 241 630 700<\/span><\/a>or by email at <a href=\"mailto:comenzi@epixmarine.ro\">office@ultramon.ro<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800150c elementor-widget elementor-widget-heading\" data-id=\"800150c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return conditions - 14 DAYS RIGHT OF RETURN (according to GEO 34\/2014)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eec8117 elementor-widget elementor-widget-text-editor\" data-id=\"eec8117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"set-margint-40\"><ul><li>The customer can return any product without justifying this decision according to GEO 34\/2014 in its terms and conditions, but the cost of transportation is fully borne (round trip) by the customer.<\/li><li>The customer undertakes to notify Epix Trade of his intention to return the purchased product(s), by phone or email before they are returned, otherwise Epix Trade may refuse to receive the package.<\/li><li>The customer will not pay the cost of shipping (round-trip, exchange\/replacement of the product) only if it does not technically meet the conditions in the description on the site or has manufacturing defects. If you are in this situation, you will send the product to Epix Trade only by the express courier with which you received the package, and the shipping fee will be borne by Epix Trade. When handing over the package to the courier, you will specify that the shipping fee is borne by Epix Trade and will be transferred to our contract, &#8222;to the contract&#8221;, and the shipping address is:\u00a0<strong>Constanta, Str Aurora No. 4, Epix Trade store headquarters<\/strong>\u00a0.<\/li><li>In any situation of returning products, they must be in the same condition in which they were received, in the original packaging and together with all the documents that accompanied them (invoice, warranty certificate, etc.). Products packaged (sealed) in bags, plastic blisters, cans, etc. are not returned if the original packaging has been opened. Products that have been tested (propellers, cables, tanks, etc.) are not returned without the approval of Epix Trade. A sum of money may be withheld in the case of tested products that show visible traces only with the consent of the customer and only with the approval of Epix Trade.<\/li><\/ul><div class=\"set-margint-40\"><p>In accordance with applicable law, Epix Trade reserves the right to not accept returns of products that, by their nature, cannot be returned. Exceptions to these rules are products that have hidden defects or other problems that have been discussed with Epix Trade representatives.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f70a23 elementor-widget elementor-widget-heading\" data-id=\"8f70a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MONEY RETURN DEADLINES\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28d5ecf elementor-widget elementor-widget-text-editor\" data-id=\"28d5ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"set-margint-40\"><p>For full or partial returns of orders, the customer receives the money for the returned products (excluding the shipping cost originally paid) within 14 calendar days from the date on which Epix Trade is informed by the customer of his decision to return the products.<\/p><ul><li>For orders paid by card online, by refund to the account from which the payment was made.<\/li><li>For orders paid with cash on delivery, PO or bank card in a physical store, by bank transfer or cash.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6801076 elementor-widget elementor-widget-text-editor\" data-id=\"6801076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"set-margint-40\"><p>When returning the products, please specify whether you want a replacement, exchange for another product or a refund (in this case, the bank account of the recipient of the order is required). For a simpler procedure, please use the return form on the site:<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ce31b elementor-widget elementor-widget-heading\" data-id=\"b4ce31b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/ultramon.braincavesoft.com\/return\/\" target=\"_blank\" rel=\"noopener\">Product return form<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5cb2f0 e-flex e-con-boxed e-con e-parent\" data-id=\"c5cb2f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5813770 elementor-widget elementor-widget-html\" data-id=\"5813770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"ro\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Comenzi \u0219i Retururi - ULTRAMON<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&family=Rajdhani:wght@500;600;700&display=swap\" rel=\"stylesheet\">\n <style>\n        * {\n            margin: 0;\n            padding: 0;\n            box-sizing: border-box;\n        }\n\n        body {\n            font-family: 'Inter', sans-serif;\n            color: #1E293B;\n            line-height: 1.6;\n            background: #FFFFFF;\n        }\n\n        .container {\n            max-width: 1200px;\n            margin: 0 auto;\n            padding: 0 20px;\n        }\n\n        \/* Hero Section *\/\n        .hero-section {\n            position: relative;\n            background: linear-gradient(135deg, #0F172A 0%, #1E293B 50%, #0D9488 100%);\n            padding: 100px 0 80px;\n            overflow: hidden;\n        }\n\n        .hero-content {\n            position: relative;\n            z-index: 2;\n            text-align: center;\n            color: #FFFFFF;\n        }\n\n        .hero-badge {\n            display: inline-block;\n            background: rgba(255, 255, 255, 0.1);\n            backdrop-filter: blur(10px);\n            border: 1px solid rgba(255, 255, 255, 0.2);\n            padding: 8px 24px;\n            border-radius: 50px;\n            font-size: 14px;\n            font-weight: 500;\n            margin-bottom: 20px;\n            letter-spacing: 0.5px;\n        }\n\n        .hero-title {\n            font-family: 'Rajdhani', sans-serif;\n            font-size: 56px;\n            font-weight: 700;\n            line-height: 1.2;\n            margin-bottom: 20px;\n            text-transform: uppercase;\n            letter-spacing: 1px;\n        }\n\n        .hero-subtitle {\n            font-size: 18px;\n            font-weight: 300;\n            max-width: 600px;\n            margin: 0 auto;\n            opacity: 0.95;\n            line-height: 1.7;\n        }\n\n        \/* Quick Stats Section *\/\n        .quick-stats-section {\n            padding: 0 0 60px;\n            background: #FFFFFF;\n            margin-top: -40px;\n            position: relative;\n            z-index: 10;\n        }\n\n        .quick-stats-grid {\n            display: grid;\n            grid-template-columns: repeat(3, 1fr);\n            gap: 24px;\n        }\n\n        .quick-stat-card {\n            background: #FFFFFF;\n            padding: 32px 24px;\n            border-radius: 20px;\n            box-shadow: 0 10px 40px -10px rgba(0, 0, 0, 0.1);\n            border: 2px solid #F1F5F9;\n            text-align: center;\n            transition: all 0.3s ease;\n        }\n\n        .quick-stat-card:hover {\n            border-color: #0D9488;\n            transform: translateY(-8px);\n            box-shadow: 0 20px 40px -10px rgba(13, 148, 136, 0.2);\n        }\n\n        .quick-stat-icon {\n            width: 70px;\n            height: 70px;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            margin: 0 auto 20px;\n            box-shadow: 0 10px 20px -5px rgba(13, 148, 136, 0.3);\n        }\n\n        .quick-stat-icon svg {\n            width: 32px;\n            height: 32px;\n            color: white;\n        }\n\n        .quick-stat-number {\n            font-family: 'Rajdhani', sans-serif;\n            font-size: 32px;\n            font-weight: 700;\n            color: #0F172A;\n            margin-bottom: 4px;\n        }\n\n        .quick-stat-label {\n            font-size: 14px;\n            color: #64748B;\n            font-weight: 500;\n        }\n\n        \/* Main Content Section *\/\n        .main-content-section {\n            padding: 60px 0 100px;\n            background: linear-gradient(180deg, #FFFFFF 0%, #F8FAFC 100%);\n        }\n\n        .content-card {\n            background: #FFFFFF;\n            border-radius: 20px;\n            padding: 40px;\n            box-shadow: 0 10px 40px -10px rgba(0, 0, 0, 0.1);\n            border: 2px solid #F1F5F9;\n            margin-bottom: 30px;\n            transition: all 0.3s ease;\n        }\n\n        .content-card:hover {\n            border-color: #0D9488;\n        }\n\n        .content-card:last-child {\n            margin-bottom: 0;\n        }\n\n        .content-card-header {\n            display: flex;\n            align-items: center;\n            gap: 20px;\n            margin-bottom: 24px;\n        }\n\n        .content-card-icon {\n            width: 60px;\n            height: 60px;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            border-radius: 16px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n            box-shadow: 0 10px 20px -5px rgba(13, 148, 136, 0.3);\n        }\n\n        .content-card-icon svg {\n            width: 28px;\n            height: 28px;\n            color: white;\n        }\n\n        .content-card-title {\n            font-family: 'Rajdhani', sans-serif;\n            font-size: 26px;\n            font-weight: 700;\n            color: #0F172A;\n        }\n\n        .content-card-badge {\n            display: inline-block;\n            background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n            color: #0D9488;\n            padding: 4px 12px;\n            border-radius: 20px;\n            font-size: 12px;\n            font-weight: 600;\n            margin-left: auto;\n        }\n\n        .content-card p {\n            font-size: 16px;\n            color: #475569;\n            line-height: 1.8;\n            margin-bottom: 16px;\n        }\n\n        .content-card p:last-child {\n            margin-bottom: 0;\n        }\n\n        \/* Order Methods List *\/\n        .order-methods {\n            display: flex;\n            flex-direction: column;\n            gap: 16px;\n            margin-bottom: 24px;\n        }\n\n        .order-method {\n            display: flex;\n            align-items: center;\n            gap: 16px;\n            padding: 16px 20px;\n            background: #F8FAFC;\n            border-radius: 12px;\n            transition: all 0.2s ease;\n        }\n\n        .order-method:hover {\n            background: #F0FDFA;\n        }\n\n        .order-method-icon {\n            width: 44px;\n            height: 44px;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            border-radius: 10px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .order-method-icon svg {\n            width: 22px;\n            height: 22px;\n            color: white;\n        }\n\n        .order-method-text h4 {\n            font-size: 16px;\n            font-weight: 600;\n            color: #0F172A;\n            margin-bottom: 2px;\n        }\n\n        .order-method-text p {\n            font-size: 14px;\n            color: #64748B;\n            margin: 0;\n        }\n\n        \/* Highlight Box *\/\n        .highlight-box {\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            padding: 24px 28px;\n            border-radius: 16px;\n            color: #FFFFFF;\n            display: flex;\n            align-items: center;\n            gap: 16px;\n        }\n\n        .highlight-box svg {\n            width: 28px;\n            height: 28px;\n            flex-shrink: 0;\n        }\n\n        .highlight-box p {\n            color: rgba(255, 255, 255, 0.95);\n            margin: 0;\n            font-size: 15px;\n            font-weight: 500;\n        }\n\n        \/* Contact Info Box *\/\n        .contact-info-box {\n            background: #F8FAFC;\n            border-radius: 12px;\n            padding: 20px 24px;\n            margin-top: 20px;\n        }\n\n        .contact-info-box h4 {\n            font-size: 14px;\n            font-weight: 600;\n            color: #0F172A;\n            margin-bottom: 12px;\n        }\n\n        .contact-row {\n            display: flex;\n            align-items: center;\n            gap: 12px;\n            margin-bottom: 10px;\n        }\n\n        .contact-row:last-child {\n            margin-bottom: 0;\n        }\n\n        .contact-row svg {\n            width: 18px;\n            height: 18px;\n            color: #0D9488;\n            flex-shrink: 0;\n        }\n\n        .contact-row a {\n            color: #0D9488;\n            text-decoration: none;\n            font-weight: 600;\n            font-size: 15px;\n            transition: color 0.2s;\n        }\n\n        .contact-row a:hover {\n            color: #0891B2;\n        }\n\n        \/* Checklist *\/\n        .checklist {\n            display: flex;\n            flex-direction: column;\n            gap: 12px;\n        }\n\n        .checklist-item {\n            display: flex;\n            align-items: flex-start;\n            gap: 12px;\n            padding: 14px 18px;\n            background: #F8FAFC;\n            border-radius: 10px;\n            transition: all 0.2s ease;\n        }\n\n        .checklist-item:hover {\n            background: #F0FDFA;\n        }\n\n        .checklist-icon {\n            width: 24px;\n            height: 24px;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            border-radius: 50%;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n            margin-top: 2px;\n        }\n\n        .checklist-icon svg {\n            width: 14px;\n            height: 14px;\n            color: white;\n        }\n\n        .checklist-item p {\n            font-size: 15px;\n            color: #475569;\n            margin: 0;\n            line-height: 1.6;\n        }\n\n        \/* Address Highlight Box *\/\n        .address-highlight {\n            background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n            border: 2px solid #0D9488;\n            border-radius: 12px;\n            padding: 20px 24px;\n            margin-top: 20px;\n        }\n\n        .address-highlight h4 {\n            font-size: 14px;\n            font-weight: 700;\n            color: #0D9488;\n            text-transform: uppercase;\n            letter-spacing: 0.5px;\n            margin-bottom: 8px;\n        }\n\n        .address-highlight p {\n            font-size: 15px;\n            color: #0F172A;\n            margin: 0;\n            font-weight: 500;\n        }\n\n        \/* Requirements Grid *\/\n        .requirements-grid {\n            display: grid;\n            grid-template-columns: repeat(2, 1fr);\n            gap: 16px;\n        }\n\n        .requirement-card {\n            padding: 20px;\n            background: #F8FAFC;\n            border-radius: 12px;\n            transition: all 0.2s ease;\n        }\n\n        .requirement-card:hover {\n            background: #F0FDFA;\n        }\n\n        .requirement-card-header {\n            display: flex;\n            align-items: center;\n            gap: 12px;\n            margin-bottom: 10px;\n        }\n\n        .requirement-icon {\n            font-size: 24px;\n        }\n\n        .requirement-card h4 {\n            font-size: 15px;\n            font-weight: 600;\n            color: #0F172A;\n        }\n\n        .requirement-card p {\n            font-size: 14px;\n            color: #64748B;\n            margin: 0;\n            line-height: 1.6;\n        }\n\n        \/* Refund Timeline *\/\n        .refund-timeline {\n            display: flex;\n            align-items: center;\n            gap: 20px;\n            padding: 24px;\n            background: linear-gradient(135deg, #F0FDFA 0%, #CCFBF1 100%);\n            border-radius: 12px;\n            margin-bottom: 24px;\n        }\n\n        .timeline-badge {\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            color: white;\n            padding: 12px 20px;\n            border-radius: 10px;\n            text-align: center;\n            flex-shrink: 0;\n        }\n\n        .timeline-badge .number {\n            font-family: 'Rajdhani', sans-serif;\n            font-size: 28px;\n            font-weight: 700;\n            line-height: 1;\n        }\n\n        .timeline-badge .label {\n            font-size: 12px;\n            font-weight: 500;\n            text-transform: uppercase;\n            letter-spacing: 0.5px;\n        }\n\n        .timeline-text p {\n            font-size: 15px;\n            color: #475569;\n            margin: 0;\n            line-height: 1.6;\n        }\n\n        \/* Refund Methods *\/\n        .refund-methods {\n            display: flex;\n            flex-direction: column;\n            gap: 16px;\n        }\n\n        .refund-method {\n            display: flex;\n            align-items: flex-start;\n            gap: 16px;\n            padding: 18px 20px;\n            background: #F8FAFC;\n            border-radius: 12px;\n        }\n\n        .refund-method-icon {\n            width: 44px;\n            height: 44px;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 100%);\n            border-radius: 10px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            flex-shrink: 0;\n        }\n\n        .refund-method-icon svg {\n            width: 22px;\n            height: 22px;\n            color: white;\n        }\n\n        .refund-method-text h4 {\n            font-size: 15px;\n            font-weight: 600;\n            color: #0F172A;\n            margin-bottom: 4px;\n        }\n\n        .refund-method-text p {\n            font-size: 14px;\n            color: #64748B;\n            margin: 0;\n        }\n\n        \/* Note Box *\/\n        .note-box {\n            background: #FEF3C7;\n            border: 2px solid #FBBF24;\n            border-radius: 12px;\n            padding: 16px 20px;\n            margin-top: 20px;\n            display: flex;\n            align-items: flex-start;\n            gap: 12px;\n        }\n\n        .note-box svg {\n            width: 22px;\n            height: 22px;\n            color: #D97706;\n            flex-shrink: 0;\n            margin-top: 2px;\n        }\n\n        .note-box p {\n            font-size: 14px;\n            color: #92400E;\n            margin: 0;\n            font-weight: 500;\n        }\n\n        \/* CTA Section *\/\n        .cta-section {\n            padding: 80px 0;\n            background: linear-gradient(135deg, #0D9488 0%, #0891B2 50%, #0F172A 100%);\n            position: relative;\n            overflow: hidden;\n        }\n\n        .cta-section::before {\n            content: '';\n            position: absolute;\n            top: 0;\n            left: 0;\n            right: 0;\n            bottom: 0;\n            background: url(\"data:image\/svg+xml,%3Csvg width='60' height='60' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M30 0l30 30-30 30L0 30z' fill='%23ffffff' opacity='0.05'\/%3E%3C\/svg%3E\");\n            opacity: 0.5;\n        }\n\n        .cta-content {\n            position: relative;\n            z-index: 1;\n            text-align: center;\n            color: #FFFFFF;\n        }\n\n        .cta-content h2 {\n            font-family: 'Rajdhani', sans-serif;\n            font-size: 42px;\n            font-weight: 700;\n            margin-bottom: 20px;\n            line-height: 1.2;\n        }\n\n        .cta-content p {\n            font-size: 18px;\n            opacity: 0.95;\n            margin-bottom: 40px;\n            max-width: 600px;\n            margin-left: auto;\n            margin-right: auto;\n        }\n\n        .cta-buttons {\n            display: flex;\n            gap: 20px;\n            justify-content: center;\n            flex-wrap: wrap;\n        }\n\n        .btn {\n            display: inline-flex;\n            align-items: center;\n            gap: 10px;\n            padding: 16px 32px;\n            border-radius: 50px;\n            font-weight: 600;\n            font-size: 16px;\n            text-decoration: none;\n            transition: all 0.3s ease;\n            border: 2px solid transparent;\n        }\n\n        .btn svg {\n            width: 20px;\n            height: 20px;\n        }\n\n        .btn-primary {\n            background: #FBBF24;\n            color: #0F172A;\n        }\n\n        .btn-primary:hover {\n            background: #F59E0B;\n            transform: translateY(-2px);\n            box-shadow: 0 10px 20px -5px rgba(251, 191, 36, 0.4);\n        }\n\n        .btn-secondary {\n            background: transparent;\n            color: #FFFFFF;\n            border-color: #FFFFFF;\n        }\n\n        .btn-secondary:hover {\n            background: #FFFFFF;\n            color: #0D9488;\n        }\n\n        .btn-phone {\n            background: rgba(255, 255, 255, 0.1);\n            color: #FFFFFF;\n            border-color: rgba(255, 255, 255, 0.3);\n        }\n\n        .btn-phone:hover {\n            background: rgba(255, 255, 255, 0.2);\n            border-color: rgba(255, 255, 255, 0.5);\n        }\n\n        \/* Responsive *\/\n        @media (max-width: 1024px) {\n            .quick-stats-grid {\n                grid-template-columns: repeat(3, 1fr);\n            }\n\n            .requirements-grid {\n                grid-template-columns: 1fr;\n            }\n        }\n\n        @media (max-width: 768px) {\n            .hero-title {\n                font-size: 36px;\n            }\n\n            .hero-subtitle {\n                font-size: 16px;\n            }\n\n            .quick-stats-grid {\n                grid-template-columns: 1fr;\n            }\n\n            .content-card {\n                padding: 24px;\n            }\n\n            .content-card-header {\n                flex-direction: column;\n                align-items: flex-start;\n                gap: 12px;\n            }\n\n            .content-card-badge {\n                margin-left: 0;\n            }\n\n            .cta-content h2 {\n                font-size: 28px;\n            }\n\n            .cta-buttons {\n                flex-direction: column;\n                align-items: center;\n            }\n\n            .btn {\n                width: 100%;\n                max-width: 300px;\n                justify-content: center;\n            }\n\n            .refund-timeline {\n                flex-direction: column;\n                text-align: center;\n            }\n        }\n <\/style>\n<\/head>\n<body>\n\n    \n<section class=\"hero-section\">\n<div class=\"container\">\n<div class=\"hero-content\">\n<div class=\"hero-badge\">Informa\u021bii Utile<\/div>\n<h1 class=\"hero-title\">Comenzi \u0219i Retururi<\/h1>\n<p class=\"hero-subtitle\">Proces simplu \u0219i transparent pentru comenzile \u0219i retururile dumneavoastr\u0103<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n    \n<section class=\"quick-stats-section\">\n<div class=\"container\">\n<div class=\"quick-stats-grid\">\n<div class=\"quick-stat-card\">\n<div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n <polyline points=\"12 6 12 12 16 14\"><\/polyline>\n <\/svg>\n <\/div>\n<div class=\"quick-stat-number\">24-48h<\/div>\n<div class=\"quick-stat-label\">Procesare Comenzi<\/div>\n <\/div>\n\n<div class=\"quick-stat-card\">\n<div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <\/div>\n<div class=\"quick-stat-number\">Luni-Vineri<\/div>\n<div class=\"quick-stat-label\">08:30-16:30<\/div>\n <\/div>\n\n<div class=\"quick-stat-card\">\n<div class=\"quick-stat-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"3 9 12 2 21 9\"><\/polyline>\n <path d=\"M9 22V12h6v10\"><\/path>\n <path d=\"M21 9v13H3V9\"><\/path>\n <path d=\"M3 9l9 6 9-6\"><\/path>\n <\/svg>\n <\/div>\n<div class=\"quick-stat-number\">14 Zile<\/div>\n<div class=\"quick-stat-label\">Drept de Retur<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n    \n<section class=\"main-content-section\">\n<div class=\"container\">\n\n            \n<div class=\"content-card\">\n<div class=\"content-card-header\">\n<div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"9\" cy=\"21\" r=\"1\"><\/circle>\n <circle cx=\"20\" cy=\"21\" r=\"1\"><\/circle>\n <path d=\"M1 1h4l2.68 13.39a2 2 0 0 0 2 1.61h9.72a2 2 0 0 0 2-1.61L23 6H6\"><\/path>\n <\/svg>\n <\/div>\n<h2 class=\"content-card-title\">Order<\/h2>\n <\/div>\n\n<p>Orders can be placed:<\/p>\n\n<div class=\"order-methods\">\n<div class=\"order-method\">\n<div class=\"order-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"8\" y1=\"21\" x2=\"16\" y2=\"21\"><\/line>\n <line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"21\"><\/line>\n <\/svg>\n <\/div>\n<div class=\"order-method-text\">\n<h4>Online<\/h4>\n<p>\u00cen orice interval orar, \u00een orice zi a s\u0103pt\u0103m\u00e2nii.<\/p>\n <\/div>\n <\/div>\n\n<div class=\"order-method\">\n<div class=\"order-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <\/div>\n<div class=\"order-method-text\">\n<h4>Telefonic<\/h4>\n<p>De luni p\u00e2n\u0103 vineri, \u00eentre orele 08:30 \u2013 16:30.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n<div class=\"highlight-box\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"><\/path>\n <\/svg>\n<p>Comenzile se proceseaz\u0103 \u0219i se expediaz\u0103 \u00een 24\u201348 ore lucr\u0103toare, pentru produsele aflate \u00een stoc.<\/p>\n <\/div>\n <\/div>\n\n            \n<div class=\"content-card\">\n<div class=\"content-card-header\">\n<div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n <\/svg>\n <\/div>\n<h2 class=\"content-card-title\">Order cancellation \/ modification<\/h2>\n <\/div>\n\n<p>You can request it:<\/p>\n\n<div class=\"contact-info-box\">\n<div class=\"contact-row\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n <span style=\"color: #475569; font-size: 15px;\">Telefonic, la numerele<\/span>\n <a href=\"tel:0241630700\">0241 630 700<\/a>\n <span style=\"color: #64748B; font-size: 14px;\">\/<\/span>\n <a href=\"tel:0751274444\">0751 274 444<\/a>\n <\/div>\n<div class=\"contact-row\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n <\/svg>\n <span style=\"color: #475569; font-size: 15px;\">Prin e-mail, la<\/span>\n <a href=\"mailto:office@ultramon.ro\">office@ultramon.ro<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n            \n<div class=\"content-card\">\n<div class=\"content-card-header\">\n<div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"1 4 1 10 7 10\"><\/polyline>\n <path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"><\/path>\n <\/svg>\n <\/div>\n<h2 class=\"content-card-title\">Condi\u021bii de retur \u2013 14 zile drept de retur<\/h2>\n <span class=\"content-card-badge\">O.U.G. 34\/2014<\/span>\n <\/div>\n\n<div class=\"checklist\">\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Customers may return any product within 14 calendar days, without giving any reason.<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Shipping costs (both ways) are fully borne by the customer.<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>The return must be notified in advance by phone or email; otherwise, Ultramon Plus reserves the right to refuse the parcel.<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Customers do not pay shipping costs if the product is defective or does not match the technical description on the website.<\/p>\n <\/div>\n <\/div>\n\n<div class=\"address-highlight\">\n<h4>Adresa pentru retururi (cu men\u021biunea \"transport la contract\"):<\/h4>\n<p>Aleea Macilor nr. 2, bl. B2, sc. C, ap. 44, parter, Constan\u021ba \u2013 Ultramon Plus<\/p>\n <\/div>\n <\/div>\n\n            \n<div class=\"content-card\">\n<div class=\"content-card-header\">\n<div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"><\/path>\n <polyline points=\"22 4 12 14.01 9 11.01\"><\/polyline>\n <\/svg>\n <\/div>\n<h2 class=\"content-card-title\">Conditions for return acceptance<\/h2>\n <\/div>\n\n<div class=\"checklist\" style=\"margin-bottom: 20px;\">\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Products must be in the same condition as received.<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>They must be returned in the original packaging, along with all accompanying documents (invoice, warranty certificate, etc.).<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Sealed products cannot be returned if the packaging has been opened.<\/p>\n <\/div>\n\n<div class=\"checklist-item\">\n<div class=\"checklist-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <polyline points=\"20 6 9 17 4 12\"><\/polyline>\n <\/svg>\n <\/div>\n<p>Produsele probate nu se returneaz\u0103 f\u0103r\u0103 acceptul Ultramon Plus. Dac\u0103 acestea prezint\u0103 urme vizibile, poate fi re\u021binut\u0103 o sum\u0103 de bani, doar cu acordul clientului \u0219i al companiei.<\/p>\n <\/div>\n <\/div>\n\n<div class=\"note-box\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"><\/line>\n <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"><\/line>\n <\/svg>\n<p>Ultramon Plus nu accept\u0103 returnarea produselor care, prin natura lor, nu pot fi returnate, cu excep\u021bia celor cu vicii ascunse sau defecte discutate cu reprezentan\u021bii no\u0219tri.<\/p>\n <\/div>\n <\/div>\n\n            \n<div class=\"content-card\">\n<div class=\"content-card-header\">\n<div class=\"content-card-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"><\/line>\n <\/svg>\n <\/div>\n<h2 class=\"content-card-title\">Refunds<\/h2>\n <\/div>\n\n<div class=\"refund-timeline\">\n<div class=\"timeline-badge\">\n<div class=\"number\">14<\/div>\n<div class=\"label\">Zile<\/div>\n <\/div>\n<div class=\"timeline-text\">\n<p>The value of the returned products (excluding initial shipping costs) will be refunded within 14 calendar days from the moment Ultramon Plus is notified about the return decision.<\/p>\n <\/div>\n <\/div>\n\n<p style=\"margin-bottom: 16px;\"><strong>Refund methods:<\/strong><\/p>\n\n<div class=\"refund-methods\">\n<div class=\"refund-method\">\n<div class=\"refund-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"><\/rect>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"><\/line>\n <\/svg>\n <\/div>\n<div class=\"refund-method-text\">\n<h4>Pentru comenzile achitate cu card online<\/h4>\n<p>Restituire \u00een acela\u0219i cont.<\/p>\n <\/div>\n <\/div>\n\n<div class=\"refund-method\">\n<div class=\"refund-method-icon\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <line x1=\"12\" y1=\"1\" x2=\"12\" y2=\"23\"><\/line>\n <path d=\"M17 5H9.5a3.5 3.5 0 0 0 0 7h5a3.5 3.5 0 0 1 0 7H6\"><\/path>\n <\/svg>\n <\/div>\n<div class=\"refund-method-text\">\n<h4>Pentru comenzile achitate cu ramburs, OP sau card bancar \u00een magazin fizic<\/h4>\n<p>Prin virament bancar sau numerar.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n<div class=\"highlight-box\" style=\"margin-top: 24px;\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M13 2L3 14h9l-1 8 10-12h-9l1-8z\"><\/path>\n <\/svg>\n<p>La retur, v\u0103 rug\u0103m s\u0103 specifica\u021bi dac\u0103 dori\u021bi \u00eenlocuirea produsului sau returnarea banilor. Pentru restituirea banilor este necesar contul bancar al beneficiarului comenzii.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/section>\n\n    \n<section class=\"cta-section\">\n<div class=\"container\">\n<div class=\"cta-content\">\n<h2>Ave\u021bi Nevoie S\u0103 Returna\u021bi un Produs?<\/h2>\n<p>Pentru a facilita procesul, v\u0103 rug\u0103m s\u0103 completa\u021bi Formularul de retur disponibil pe site.<\/p>\n<div class=\"cta-buttons\">\n <a href=\"https:\/\/ultramon.ro\/en\/return\/\" class=\"btn btn-primary\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n <polyline points=\"14 2 14 8 20 8\"><\/polyline>\n <line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"><\/line>\n <line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"><\/line>\n <polyline points=\"10 9 9 9 8 9\"><\/polyline>\n <\/svg>\n                        Formular de Retur\n <\/a>\n <a href=\"https:\/\/ultramon.ro\/en\/contact-us\/\" class=\"btn btn-secondary\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"><\/path>\n <polyline points=\"22,6 12,13 2,6\"><\/polyline>\n <\/svg>\n                        Contacta\u021bi-ne\n <\/a>\n <a href=\"tel:0241630700\" class=\"btn btn-phone\">\n <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z\"><\/path>\n <\/svg>\n                        0241 630 700\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-232adeb pa-display-conditions-yes e-flex e-con-boxed e-con e-parent\" data-id=\"232adeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pa_display_conditions_switcher&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fecf7a elementor-widget elementor-widget-heading\" data-id=\"3fecf7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b79b7b5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b79b7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ace1b8 elementor-widget elementor-widget-text-editor\" data-id=\"4ace1b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Order<\/h4><p>Orders can be placed:<\/p><ul><li>Online \u2013 at any time, any day of the week.<\/li><li>By phone \u2013 Monday to Friday, between 08:30 \u2013 16:30.<\/li><\/ul><p>\u27a1\ufe0f Orders are processed and shipped within 24\u201348 working hours, for items in stock.<\/p><p>\u00a0<\/p><h4>Order cancellation \/ modification<\/h4><p>You can request it:<\/p><ul><li>By phone, at 0241 630 700 \/ 0751 274 444<\/li><li>By email, at office@ultramon.ro<\/li><\/ul><p>\u00a0<\/p><h4>Return policy \u2013 14 days right of return (Government Ordinance 34\/2014)<\/h4><ul><li>Customers may return any product within 14 calendar days, without giving any reason.<\/li><li>Shipping costs (both ways) are fully borne by the customer.<\/li><li>The return must be notified in advance by phone or email; otherwise, Ultramon Plus reserves the right to refuse the parcel.<\/li><li>Customers do not pay shipping costs if the product is defective or does not match the technical description on the website.<\/li><\/ul><p>\u00a0\u00a0 \u2013 In this case, the return must be made using the same courier, with the note \u201ctransport at contract\u201d, to the following address:<\/p><p>\u00a0\u00a0\u00a0\u00a0 Aleea Macilor no. 2, bl. B2, sc. C, ap. 44, ground floor, Constan\u021ba \u2013 Ultramon Plus.<\/p><p>\u00a0<\/p><h4>Conditions for return acceptance<\/h4><ul><li>Products must be in the same condition as received.<\/li><li>They must be returned in the original packaging, along with all accompanying documents (invoice, warranty certificate, etc.).<\/li><li>Sealed products cannot be returned if the packaging has been opened.<\/li><li>Tried-on products cannot be returned without Ultramon Plus\u2019 approval.<\/li><\/ul><p>\u00a0\u00a0 \u2013 If such products show visible signs of use, a fee may be withheld, only with the agreement of both the customer and the company.<\/p><p>\u26a0\ufe0f Ultramon Plus reserves the right to refuse returns of products that, by their nature, cannot be returned, except for those with hidden defects or issues previously discussed with our representatives.<\/p><p>\u00a0<\/p><h4>Refunds<\/h4><ul><li>The value of the returned products (excluding initial shipping costs) will be refunded within 14 calendar days from the moment Ultramon Plus is notified about the return decision.<\/li><li>Refund methods:<\/li><\/ul><p>\u00a0\u00a0 \u2013 For orders paid by online card \u2192 refund to the same account.<\/p><p>\u00a0\u00a0 \u2013 For orders paid by cash on delivery, bank transfer (OP), or card in a physical store \u2192 refund by bank transfer or cash.<\/p><p>\u27a1\ufe0f When returning products, please specify whether you want a replacement or a refund. For refunds, please provide the bank account details of the order\u2019s beneficiary.<\/p><p>\ud83d\udcc4 To make the return process easier, please fill in the Return Form available on our website. <a href=\"https:\/\/ultramon.ro\/en\/return\/\"><strong>Formularul de retur<\/strong><\/a> disponibil pe site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Order\/Return ORDER AND PROCESSING Orders can be placed online or by phone: Online 24\/7 By phone Monday-Friday, hours 09:00 &#8211; 16:30 The order is processed and shipped within 24-48 hours for products in stock and only between Monday and Friday. Online orders take priority over phone orders. CANCELLATION, MODIFICATION OF THE ORDER It can be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1971","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages\/1971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/comments?post=1971"}],"version-history":[{"count":1,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages\/1971\/revisions"}],"predecessor-version":[{"id":5691,"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/pages\/1971\/revisions\/5691"}],"wp:attachment":[{"href":"https:\/\/ultramon.ro\/en\/wp-json\/wp\/v2\/media?parent=1971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}