English 
Romanian Order/Return
ORDER AND PROCESSING
Orders can be placed online or by phone:
- Online 24/7
- By phone Monday-Friday, hours 09:00 – 16:30
- The order is processed and shipped within 24-48 hours for products in stock and only between Monday and Friday.
- Online orders take priority over phone orders.
CANCELLATION, MODIFICATION OF THE ORDER
- It can be done by phone at 40 241 630 700or by email at office@ultramon.ro
Return conditions - 14 DAYS RIGHT OF RETURN (according to GEO 34/2014)
- The customer can return any product without justifying this decision according to GEO 34/2014 in its terms and conditions, but the cost of transportation is fully borne (round trip) by the customer.
- The customer undertakes to notify Epix Trade of his intention to return the purchased product(s), by phone or email before they are returned, otherwise Epix Trade may refuse to receive the package.
- The customer will not pay the cost of shipping (round-trip, exchange/replacement of the product) only if it does not technically meet the conditions in the description on the site or has manufacturing defects. If you are in this situation, you will send the product to Epix Trade only by the express courier with which you received the package, and the shipping fee will be borne by Epix Trade. When handing over the package to the courier, you will specify that the shipping fee is borne by Epix Trade and will be transferred to our contract, „to the contract”, and the shipping address is: Constanta, Str Aurora No. 4, Epix Trade store headquarters .
- In any situation of returning products, they must be in the same condition in which they were received, in the original packaging and together with all the documents that accompanied them (invoice, warranty certificate, etc.). Products packaged (sealed) in bags, plastic blisters, cans, etc. are not returned if the original packaging has been opened. Products that have been tested (propellers, cables, tanks, etc.) are not returned without the approval of Epix Trade. A sum of money may be withheld in the case of tested products that show visible traces only with the consent of the customer and only with the approval of Epix Trade.
In accordance with applicable law, Epix Trade reserves the right to not accept returns of products that, by their nature, cannot be returned. Exceptions to these rules are products that have hidden defects or other problems that have been discussed with Epix Trade representatives.
MONEY RETURN DEADLINES
For full or partial returns of orders, the customer receives the money for the returned products (excluding the shipping cost originally paid) within 14 calendar days from the date on which Epix Trade is informed by the customer of his decision to return the products.
- For orders paid by card online, by refund to the account from which the payment was made.
- For orders paid with cash on delivery, PO or bank card in a physical store, by bank transfer or cash.
When returning the products, please specify whether you want a replacement, exchange for another product or a refund (in this case, the bank account of the recipient of the order is required). For a simpler procedure, please use the return form on the site:
Informații Utile
Comenzi și Retururi
Proces simplu și transparent pentru comenzile și retururile dumneavoastră
24-48h
Procesare Comenzi
Luni-Vineri
08:30-16:30
14 Zile
Drept de Retur
Order
Orders can be placed:
Online
În orice interval orar, în orice zi a săptămânii.
Telefonic
De luni până vineri, între orele 08:30 – 16:30.
Comenzile se procesează și se expediază în 24–48 ore lucrătoare, pentru produsele aflate în stoc.
Condiții de retur – 14 zile drept de retur
O.U.G. 34/2014Customers may return any product within 14 calendar days, without giving any reason.
Shipping costs (both ways) are fully borne by the customer.
The return must be notified in advance by phone or email; otherwise, Ultramon Plus reserves the right to refuse the parcel.
Customers do not pay shipping costs if the product is defective or does not match the technical description on the website.
Adresa pentru retururi (cu mențiunea "transport la contract"):
Aleea Macilor nr. 2, bl. B2, sc. C, ap. 44, parter, Constanța – Ultramon Plus
Conditions for return acceptance
Products must be in the same condition as received.
They must be returned in the original packaging, along with all accompanying documents (invoice, warranty certificate, etc.).
Sealed products cannot be returned if the packaging has been opened.
Produsele probate nu se returnează fără acceptul Ultramon Plus. Dacă acestea prezintă urme vizibile, poate fi reținută o sumă de bani, doar cu acordul clientului și al companiei.
Ultramon Plus nu acceptă returnarea produselor care, prin natura lor, nu pot fi returnate, cu excepția celor cu vicii ascunse sau defecte discutate cu reprezentanții noștri.
Refunds
14
Zile
The value of the returned products (excluding initial shipping costs) will be refunded within 14 calendar days from the moment Ultramon Plus is notified about the return decision.
Refund methods:
Pentru comenzile achitate cu card online
Restituire în același cont.
Pentru comenzile achitate cu ramburs, OP sau card bancar în magazin fizic
Prin virament bancar sau numerar.
La retur, vă rugăm să specificați dacă doriți înlocuirea produsului sau returnarea banilor. Pentru restituirea banilor este necesar contul bancar al beneficiarului comenzii.
Aveți Nevoie Să Returnați un Produs?
Pentru a facilita procesul, vă rugăm să completați Formularul de retur disponibil pe site.
Orders & Returns
Order
Orders can be placed:
- Online – at any time, any day of the week.
- By phone – Monday to Friday, between 08:30 – 16:30.
➡️ Orders are processed and shipped within 24–48 working hours, for items in stock.
Order cancellation / modification
You can request it:
- By phone, at 0241 630 700 / 0751 274 444
- By email, at office@ultramon.ro
Return policy – 14 days right of return (Government Ordinance 34/2014)
- Customers may return any product within 14 calendar days, without giving any reason.
- Shipping costs (both ways) are fully borne by the customer.
- The return must be notified in advance by phone or email; otherwise, Ultramon Plus reserves the right to refuse the parcel.
- Customers do not pay shipping costs if the product is defective or does not match the technical description on the website.
– In this case, the return must be made using the same courier, with the note “transport at contract”, to the following address:
Aleea Macilor no. 2, bl. B2, sc. C, ap. 44, ground floor, Constanța – Ultramon Plus.
Conditions for return acceptance
- Products must be in the same condition as received.
- They must be returned in the original packaging, along with all accompanying documents (invoice, warranty certificate, etc.).
- Sealed products cannot be returned if the packaging has been opened.
- Tried-on products cannot be returned without Ultramon Plus’ approval.
– If such products show visible signs of use, a fee may be withheld, only with the agreement of both the customer and the company.
⚠️ Ultramon Plus reserves the right to refuse returns of products that, by their nature, cannot be returned, except for those with hidden defects or issues previously discussed with our representatives.
Refunds
- The value of the returned products (excluding initial shipping costs) will be refunded within 14 calendar days from the moment Ultramon Plus is notified about the return decision.
- Refund methods:
– For orders paid by online card → refund to the same account.
– For orders paid by cash on delivery, bank transfer (OP), or card in a physical store → refund by bank transfer or cash.
➡️ When returning products, please specify whether you want a replacement or a refund. For refunds, please provide the bank account details of the order’s beneficiary.
📄 To make the return process easier, please fill in the Return Form available on our website. Formularul de retur disponibil pe site.